The Power of Insight
We believe that carefully designed, actionable research and insights that answer the key questions your company is facing will give you added certainty in your decision-making and will help your business grow.
Our approach is to work with businesses right from the start of the research process. We help you identify and answer key business questions, using the most appropriate traditional or innovative techniques. We also provide guidance around any actions required as an outcome of the insights gained, work with you in implementation, and help with the assessment of success.
We can work with you either on end-to-end projects or on a consultancy basis – either way we will be totally focused on helping you grow your business.
Research and Insight
We provide you with...
Insight and Analysis
that you can use to improve customer value, retention, experience, satisfaction, loyalty and advocacy
to provide deep understanding of customer needs and how they are met
End to End Services
including research design, questionnaire development, survey programming, targeting audiences, data analysis and reporting
for in-house teams, including programming and managing online surveys using a range of leading survey tools (Qualtrics/ Alchemer (formerly Surveygizmo)/ Surveymonkey/ Typeform)
We can help you...
a winning insight strategy that improves your customers’ experience and satisfaction, thereby driving new and retained revenues
insight with crm and marketing intelligence systems to create powerful voice-of-customer programmes
traditional and innovative research within your business strategy to create growth
your current capabilities in relation to your business needs, with a roadmap for ensuring your business is appropriately resourced